Refund & Return Policy

Effective Date: May 7, 2026
Website: screambeauty.com
Contact: info@screambeauty.com

At Scream Beauty, we want customers to feel confident when shopping with us. This Refund &
Return Policy explains return eligibility, refund timelines, and how to request a return.

1. Return Window

● Customers may request a return within 7 days of delivery.
● To be eligible for a return, the item must meet the eligibility requirements listed below.

2. Return Eligibility

To qualify for a return, items must be:
● Unused, unworn, unwashed, and undamaged
● In the same condition received
● In the original packaging
● With all tags, seals, accessories, manuals, and protective packaging included
● Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, certain beauty, hair, and personal-use items may only be
returned if they are unopened, unused, and with the original hygiene seal intact.

3. Non-Returnable ItemsThe

following items are generally not eligible for return:
● Used, worn, altered, washed, or damaged items
● Opened or used hair extensions, wigs, toppers, ponytails, or similar hair products
● Opened or used beauty tools, skincare devices, or personal-care devices
● Products with removed hygiene seals or protective packaging
● Custom, personalized, or made-to-order items
● Clearance, final sale, or promotional items marked as non-returnable
● Gift cards or digital products
● Items returned without authorization
● Items returned after the return window has expired

This policy helps protect customer safety, hygiene standards, and product quality.

4. How to Request a Return

To request a return, please email info@screambeauty.com
with:
● Your full name
● Order number
● Email address used at checkout
● Item or items you wish to return
● Reason for return
● Photos, if the item is damaged, defective, or incorrect

Returns must be approved before items are sent back. Items returned without approval may not
be accepted.

5. Return Shipping Costs

● Customers are responsible for return shipping costs unless the item received was
damaged, defective, or incorrect.
● We recommend using a trackable shipping service. Scream Beauty is not responsible for
return packages that are lost, delayed, or damaged in transit.
● Original shipping charges are non-refundable unless required by law or unless the return
is due to our error.

6. Damaged, Defective, or Incorrect Items

● If your order arrives damaged, defective, or incorrect, please contact us within 3 days of
delivery at info@screambeauty.com
● Please include your order number and clear photos of the item, packaging, and shipping
label.
After review, we may offer a replacement, exchange, store credit, or refund depending on the
issue and product availability.

7. Refund Processing

● Once your return is received and inspected, we will notify you whether your refund has
been approved.
● Approved refunds will be issued to the original payment method used at checkout.
● Refunds are typically processed within 5–10 business days after approval. Your bank,
card provider, or payment processor may take additional time to post the refund to your
account.

8. Exchanges

Exchanges may be available depending on product availability.

● If you need a different item, size, shade, or style, please contact us at
info@screambeauty.com before sending anything back.

9. Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

● If you need to cancel an order, contact us as soon as possible at
info@screambeauty.com. Once an order has been shipped, it must be handled through
the return process.

10. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect address, the customer may
be responsible for original shipping fees, return shipping fees, and any reshipment costs.

11. Payment Disputes

● If you have an issue with your order, please contact us first at info@screambeauty.com,
so we can help resolve the matter.
● Filing a payment dispute before contacting us may delay the resolution process.

12. Contact Us

For return or refund questions, please contact:
Scream Beauty
Website: screambeauty.com
Email: info@screambeauty.com